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BGASC is one of the largest online precious metals sellers in the industry. They ship all over the US and offer a variety of other services as well. But are their practices actually legitimate? If they are, then how does this company compare to the top competitors?
We've broken down everything you should know about BGASC before deciding whether to invest with them.
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BGASC has been part of the precious metals industry for more than a decade. Rather than focusing on profit and quick gains, they build their policies around customer service. The principle is that they should be a company that the executives would want to buy from.
They do this by adhering to four core principles:
Based on the company's reputation and positive customer reviews, they do seem to take these principles to heart. You can even see some of them in action whenever the representatives respond to disgruntled customers on third party websites. Not that there are many of them; most people are thrilled with the service.
BGASC has also been accredited with the Better Business Bureau. They have an A+ based on their handling of official complaints. Even when customers leave negative reviews that don't affect their score, they take the time to respond and make it right.
BGASC is a member of the Certified Coin Exchange and an official dealer for coins graded with the PCGS. Not only are they authorized to sell NGC graded coins, but they are members of the NGC Collector's Society. They have also been authorized to make bulk purchases of non-bullion coins manufactured by the United States Mint.
When packages are sent out, they are given a full private insurance policy that lasts for the entire transit time. If the package gets lost, you can file a claim to have your money refunded. The BGASC team puts customer service first and aims to provide stellar service to every single customer, no matter how much or how little you're buying.
Because of how accessible BGASC is, the company has shipped over 500,000 precious metals orders that are worth billions in total. All of the company's inventory is owned and there is no corporate debt.
BGASC is recognized on a national level for being able to fulfill large orders. When people need to order in bulk, they go to BGASC because of the company's massive on-hand inventory. But they also don't have any order minimum requirements, and they're happy to work with customers making all kinds of purchases.
Making a Purchase
If you want to make a purchase, the process is easy. It doesn't matter whether you want to buy a thousand coins or just one. With no order minimums, BGASC serves customers from all walks of life. They ship to every state in the US except for Minnesota, since Minnesota has specific regulations regarding bullion sales.
You can order online 24/7 by using the eCommerce platform. Simply fill up your cart with your items of choice and then check out. You can create a BGASC site account for free, which will save your shipping and payment information for next time. However, if you don't want to make an account, you do still have the option to check out as a guest instead.
With an account, you can do the following:
If you anticipate buying regularly or semi-regularly in the future, making an account is just convenient.
You also don't need to worry about your information being compromised. Both the fulfillment center and website are compliant with the highest security standards. Your information cannot be hacked due to the encryption.
When you place your order, keep in mind that you are not allowed to change it. You need to be absolutely sure that you want to make the purchase. Since the system and pricing is automated, it's extremely difficult to modify orders after they are in the system.
The following payment methods are accepted:
Paper checks have by far the longest processing times. Once they arrive in the mail, the funds need to be held for several days to make sure the check clears. It's much more convenient to use a bank transfer if you can. But the paper check will be accepted regardless.
BGASC has published a good deal of information about the company's pricing and other offers and deals.
As soon as you place your order and receive a confirmation number, your price is locked. Prices will change on a minute to minute basis based on the spot price. So make sure you double check the final price before you confirm. It might be slightly different from when you originally placed your items in the cart.
If you choose to use a bank wire transfer instead of Paypal or a credit card, you will get a discount on your order. BGASC prefers people to use bank wire transfers because they have a lower overall transaction cost than card charges or Paypal.
Bulk pricing is available for the majority of items that can be bought in large quantities. If you don't see your desired quantity already listed on the website, you can get in contact and ask about negotiating pricing. A sales representative will be happy to help you.
None of the employees are commissioned salespeople. This means that they have no motivation to upsell items you don't want. It also keeps the costs of items low. There is a small markup from the spot price in order to cover the company's overhead, but it is much smaller than with a lot of precious metals dealers.
Depending on what state you're in, BGASC might have a requirement to collect a sales tax. However, there are several states that have a sales tax exemption for gold and silver bullion. To help people navigate this confusing issue, the company has an entire sales tax information page on the website. You can find information about your specific state's requirements here.
Is BGASC a Scam?
BGASC is not a scam. The company has largely positive reviews online from past customers. People praise the customer service, the convenience, and the transparent pricing. The company also has an A+ rating and an accreditation with the Better Business Bureau.
This company is one of the biggest online precious metals suppliers in the world. They offer full services to those in the United States.
Occasionally there have been negative reviews. These are much rarer than the positive ones, and they don't seem to point to patterns of mismanagement. For example, there was a one-star review posted about confusion regarding the price of shipping.
The company replied to say that this was a miscommunication and that they had apologized for the error. The customer had their issue rectified.
The response is a good sign. Since this was a review and not a complaint, the company would not be penalized if they ignored it. But they chose to explain the situation. They also did their best to clarify the miscommunication and to honor the deal that the customer thought they'd had in the first place. Overall, this shows an excellent commitment to customer service.
Pros & Cons of BGASC
BGASC is a solid company with a well-earned reputation. Overall, the company is known for having low prices and excellent customer service. Multiple customers have written positive reviews citing the professionalism and the convenience of use.
Even when customers have been disgruntled, the company makes an effort to fix the situation. For example, one customer was upset about a shipping price miscommunication. The company offered a refund of the customer's shipping bill and clarified what had happened in the miscommunication. They apologized for the confusion.
From the customer feedback and the corporate attitude when responding to reviews, it seems clear that BGASC really does care about its customers. Most people are satisfied with their first purchase, and if any issues do arise, the customer service team takes care of them right away.
They do also offer IRA services with a variety of partnered custodians. However, their services don't seem to be as streamlined as some. Instead of walking you through the setup paperwork themselves, they give you the contact info of the custodian. There are some companies that do all the communication with your custodian for you, then take you through all the paperwork themselves.
Just for the convenience factor, we'd recommend working with one of these to set up a precious metals IRA. But BGASC does have reasonable pricing and good customer service. There's nothing stopping you from making a purchase there; the only deterrent is that some of the competitors might be just a little better.
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